Shipping Policy

Fast, Transparent, and Secure Logistics Framework

Reliable Delivery • Nationwide Coverage • Trusted Service

Last Updated: June 2026

At Akhondo Mart, we are committed to providing reliable, transparent, and efficient delivery services throughout Bangladesh. This Shipping Policy explains how orders are processed, shipped, and delivered through our marketplace platform.

By placing an order on Akhondo Mart, you agree to the terms outlined in this Shipping Policy.

01. Delivery Coverage

Akhondo Mart currently delivers products to all 64 districts across Bangladesh through trusted courier and logistics partners.

02. Order Processing

Orders are typically processed within 24 hours after successful order confirmation.

Processing times may be extended during:

03. Estimated Delivery Time

Delivery times may vary depending on seller location, product availability, courier operations, and destination.

04. Shipping Charges

Shipping charges are calculated based on delivery location, product type, product weight, dimensions, and courier requirements.

Additional shipping charges may apply depending on product type, weight, dimensions, delivery location, or special courier handling requirements.

The final shipping charge will be displayed during checkout before order confirmation.

05. Multi-Vendor Marketplace

Akhondo Mart operates as a multi-vendor marketplace. Products listed on our platform may be supplied and fulfilled by independent sellers, suppliers, and business partners.

As a result, packaging methods, dispatch times, and delivery arrangements may vary depending on the seller responsible for fulfilling the order.

06. Delivery Delays

Although we strive to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control, including:

Akhondo Mart shall not be held responsible for delays caused by third-party logistics providers or unforeseen circumstances.

07. Failed Delivery Attempts

Customers are responsible for providing accurate delivery information, including their full name, address, and contact number.

Delivery attempts may fail due to:

Additional delivery charges may apply if re-delivery is requested.

08. Order Tracking

Where available, customers may receive shipment updates and delivery notifications via SMS, Email, Phone Call, or Courier Tracking Systems.

09. Product Inspection Upon Delivery

Customers are encouraged to inspect products immediately upon delivery.

If a product appears:

Customers should contact our support team as soon as possible and provide supporting photos or evidence where required.

10. Undeliverable Orders

Orders may be cancelled or returned if:

Where applicable, refunds will be processed according to our Refund & Returns Policy.

11. Cash on Delivery (COD)

Cash on Delivery (COD) services may be available for selected products, sellers, and locations.

Akhondo Mart reserves the right to restrict, suspend, or disable COD services for specific products, locations, or customers when necessary.

12. International Shipping

Currently, Akhondo Mart primarily serves customers within Bangladesh.

International shipping services are generally not available unless explicitly stated otherwise on a product listing.

13. Policy Updates

Akhondo Mart reserves the right to modify, update, revise, or replace this Shipping Policy at any time without prior notice.

Any changes become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically to remain informed about our shipping practices.