Privacy Policy

At Akhondo Mart, protecting your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, process, share, store, and safeguard your information while providing a secure and trusted online marketplace experience.

By accessing, browsing, registering, purchasing, selling, or otherwise using Akhondo Mart, you acknowledge and agree to the collection and use of information in accordance with this Privacy Policy.

Privacy Policy Overview

01. Information We Collect

To operate our marketplace efficiently and provide a personalized shopping experience, Akhondo Mart may collect information directly from users, automatically through website technologies, or through interactions with vendors and service providers.

The information collected allows us to deliver products, improve services, maintain security, and provide customer support.

02. How We Use Your Information

Your information may be used for various operational, legal, and business purposes including:

03. Marketplace & Vendor Operations

Akhondo Mart operates as a multi-vendor marketplace that connects buyers with independent sellers and businesses.

When a customer places an order, certain information may be shared with the relevant seller solely for order processing, delivery, customer service, and dispute resolution purposes.

All vendors are required to comply with marketplace standards regarding privacy, security, and responsible handling of customer information.

04. Information Sharing & Disclosure

We do not sell, rent, or trade personal information for commercial marketing purposes. Information may be shared only when necessary with:

05. Payment Information

Payments are processed through trusted third-party payment providers and financial service partners.

🔒 Akhondo Mart does not store complete debit card numbers, credit card numbers, CVV codes, banking passwords, PIN numbers, or other highly sensitive payment credentials.

Users are encouraged to review the privacy and security policies of payment providers before using their services.

06. Data Security

Protecting customer information is a core responsibility of Akhondo Mart. We implement appropriate administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, misuse, loss, alteration, or destruction.

Security measures may include secure server environments, access controls, encryption technologies, monitoring systems, and internal security procedures. While we continuously strive to protect user information, no internet-based system can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and should immediately notify us of any suspected unauthorized access.

07. Cookies & Tracking Technologies

Akhondo Mart may use cookies, web beacons, pixels, session technologies, and similar tracking tools to improve functionality, personalize user experiences, remember preferences, and analyze website performance.

These technologies help us understand user behavior, improve website navigation, enhance security, and deliver more relevant content and promotional offers.

Most browsers allow users to manage cookie preferences. Disabling cookies may affect certain features or functionality of the platform.

08. Marketing & Promotional Communications

With your consent, Akhondo Mart may send newsletters, promotional campaigns, exclusive offers, discount notifications, product recommendations, and important service announcements through email, SMS, push notifications, or other communication channels.

Users may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting customer support.

09. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, complete transactions, resolve disputes, maintain records, enforce agreements, and comply with legal obligations.

When information is no longer required, reasonable measures are taken to securely delete, anonymize, archive, or otherwise protect such information.

10. Third-Party Services & External Links

Our platform may contain links to third-party websites, applications, payment gateways, social media platforms, logistics services, or external resources operated independently of Akhondo Mart.

These third parties maintain their own privacy policies and practices. Akhondo Mart is not responsible for the privacy practices, content, availability, or security of external services.

11. User Rights & Choices

Subject to applicable laws and operational requirements, users may have the right to:

Requests relating to personal information may be submitted through our official channels. We may require identity verification before processing requests.

12. Children's Privacy

Akhondo Mart is intended for individuals who are legally capable of entering into binding agreements and conducting online transactions.

We do not knowingly collect personal information from children under the age of 18. If we become aware that personal information belonging to a minor has been collected without authorization, steps will be taken to remove it.

13. Fraud Prevention & Security Monitoring

To maintain a secure and trustworthy marketplace environment, Akhondo Mart may monitor transactions, account activities, login attempts, device information, and usage patterns for fraud detection, abuse prevention, risk management, and security purposes.

Where suspicious activities are identified, Akhondo Mart reserves the right to conduct additional verification, temporarily restrict access, delay transactions, or suspend accounts in order to protect users, vendors, and the platform.

14. International Data Processing

Certain services used by Akhondo Mart may involve infrastructure, cloud services, analytics tools, communication platforms, or technology providers located in jurisdictions outside Bangladesh.

By using our services, users acknowledge that information may be processed, transferred, stored, or accessed in accordance with applicable laws and operational requirements necessary for providing marketplace services.

15. Data Protection Commitment

Akhondo Mart is committed to maintaining industry-standard privacy and security practices. We continuously review our systems, procedures, and technologies to strengthen the protection of customer and vendor information.

Our goal is to provide a secure, transparent, and trustworthy marketplace where users can confidently buy, sell, and interact while knowing their information is handled responsibly.

16. Vendor Privacy Responsibilities

As a multi-vendor marketplace, Akhondo Mart may share limited customer information with vendors when necessary for order fulfillment, delivery, customer support, dispute resolution, and related operational purposes.

Unauthorized use, disclosure, sharing, sale, or misuse of customer information by vendors may result in account suspension, permanent removal from the marketplace, legal action, or other corrective measures.

17. Account Security Responsibilities

Users are responsible for maintaining the confidentiality of their account credentials, including usernames, passwords, verification codes, and other authentication information.

Akhondo Mart shall not be responsible for losses resulting from unauthorized account access caused by weak passwords, credential sharing, negligence, or failure to secure account information.

18. Changes to This Privacy Policy

Akhondo Mart reserves the right to modify, update, replace, or revise this Privacy Policy at any time without prior notice where permitted by law.

Updated versions will be published on this page with a revised effective date. Continued use of the platform after updates become effective constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact our support team using the information below.