Frequently Asked Questions

Browse products, add the items you want to your cart, go to checkout, and confirm your order. You'll get a confirmation once it's placed.

You don't strictly need one, but creating an account gets you order tracking, faster checkout next time, and access to your order history.

Yes, as long as it hasn't been processed or shipped yet. Once it's dispatched with the courier, we usually can't cancel it — reach out to support right away if you need to change something.

Most orders arrive within 2–7 business days, depending on your location and whether the item is in stock.

Yes — we deliver nationwide through trusted courier partners, from major cities to more remote areas.

Use the Order Tracking page with your order ID, or contact customer support and we'll look it up for you.

Cash on Delivery (COD), mobile banking (bKash, Nagad, Rocket), card payments, and bank transfer — depending on what's available for your area.

Yes. All online payments go through trusted, industry-standard secure payment gateways — we don't store your card details ourselves.

Yes, you'll get a confirmation by email or SMS, and it will also show up in your account dashboard.

Yes, if it arrives damaged, defective, wrong, or noticeably different from what was described.

Please submit your return request within 3 days of receiving the product.

Once approved, refunds are typically processed within 7–14 business days.

Use "Forgot Password" on the login page to reset it securely by email or SMS.

We apply reasonable technical and organizational safeguards to keep your data safe. Full details are in our Privacy Policy.

Apply through the "Become a Vendor" page with your business details. Our team reviews applications and gets back to you.

Fee structures vary by category and plan — details are shared during vendor onboarding.

Seller payouts follow a regular settlement cycle after an order is confirmed as delivered, minus any applicable fees.

Yes — approved vendors get access to a seller dashboard to add products, update stock, and track their own orders.