Refund & Returns Policy

Customer Protection and Reimbursement Guidelines

Last Updated: June 2026

Customer satisfaction is at the heart of everything we do. This policy outlines the conditions, procedures, and eligibility requirements for returns, replacements, and refunds at Akhondo Mart.

At Akhondo Mart, customer satisfaction is one of our highest priorities. We strive to ensure that every product delivered meets our quality standards and customer expectations.

If you receive a damaged, defective, incorrect, or significantly different product from what was ordered, you may be eligible for a return or refund in accordance with this Refund Policy.

01. Eligibility for Returns and Refunds

Customers may request a return or refund under the following circumstances:

02. Non-Refundable Items

Refunds or returns will generally not be accepted under the following circumstances:

03. Return Request Timeframe

Customers must submit a return or refund request within 3 days of receiving the product.

Requests submitted after the specified period may not be eligible for review or approval.

04. How to Request a Refund

To initiate a refund or return request, customers should:

Our team will review the request and provide further instructions if necessary.

05. Inspection and Verification

Returned products may be inspected by Akhondo Mart or the respective seller before a refund is approved.

Refund approval depends on whether the product meets the conditions outlined in this Refund Policy.

06. Refund Processing

Once approved, refunds are typically processed within 7 to 14 business days.

Processing times may vary depending on payment providers, banks, or mobile financial services.

07. Refund Methods

Refunds may be issued through one of the following methods:

The refund method may be determined by Akhondo Mart based on the circumstances of the transaction.

08. Marketplace Policy

Akhondo Mart operates as a multi-vendor marketplace where products may be sold by independent sellers.

Certain return and refund decisions may involve the respective seller. However, Akhondo Mart will make reasonable efforts to assist customers and facilitate fair dispute resolution whenever necessary.

09. Right to Reject Refund Requests

Akhondo Mart reserves the right to reject refund or return requests if:

10. Changes to This Refund Policy

Akhondo Mart reserves the right to modify, update, or revise this Refund Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page.